Ames Library is excited to see all the new faces on campus this week. It was a quiet summer and we’re glad you’re joining the IWU family.

As you prepare for academic advising and registration, here are a few things you might need to know.

Titan Orientation Leaders (TOLs) will be in Ames 129 from 8:00am until 5:00pm on Thursday, to help out with the registration process. You just need your campus ID and password to log into the computers. Do not hesitate to ask these TOLs if you have any questions.

You can also ask the staff at the ITS Help Desk desk (309-556-1551 or walk-up, on the 3rd floor) if you have technical problems.

Don’t Panic – Ames is here to help.

DO NOT PANIC, someone will be able to help.

There are also drop-ins available at the ITS Help Desk this week as part of Turning Titan My Way. Learn more about it in the First Year Orientation Handbook and the Transfer Handbook.

Turning Titan Week

• Monday, August 17th & Tuesday, August 18th: 8:00 a.m. – 4:30 p.m.
• Wednesday, August 19th – Friday, August 21st: 8:00 a.m. – 9:00 p.m.
• Saturday, August 22nd: 12:00 p.m. – 5:00 p.m.
• Sunday, August 23rd: 5:00 p.m. – 10:00 p.m.

From Elsevier, provider of ScienceDirect:

Scheduled Service interruption for Elsevier Research Platforms,
Research Intelligence and R&D Solutions on August 1.

Dear Customer,

We would like to give you advance notice of an interruption of service for Elsevier platforms and solutions due to scheduled maintenance.

On Saturday, August 1, access to Elsevier platforms will be unavailable due to a scheduled maintenance for approximately 4.5 hours starting at 06:00 PM EDT. Please check the World Clock Time Zone Converter to convert the time in your local time.

The platforms and solutions involved are:

• Elsevier Research Platforms: ScienceDirect, Scopus (including Author Feedback Wizard), Engineering Village, Mendeley
• Research Intelligence: SciVal Funding
• R&D Solutions: Reaxys, Embase, Geofacets

Each platform will be displaying a warning to users of this scheduled downtime, and during downtime, there will be a message informing users of the temporary unavailability of service.

To stay up to date with any developments follow the individual Twitter accounts for the products.

Thank you for your patience as we strive to update our products.

Elsevier Customer Service Team

Starting at 12:01AM this Sunday, July 19th the servers which provide access to the library catalog and I-Share catalog will be brought down so that their data can be transferred to a different storage array. The data transfer should take at least 10 hours.

Please check the CARLI website (http://www.carli.illinois.edu) for updates, including timing updates if it looks like the transfer is taking longer than anticipated.

Over the summer, the Library and Campus ITS are making some changes in The Ames Library that will affect service points and phone numbers. We want to be sure you are aware of these changes, so that you can update any internal phone rosters and find us when you need us:

• The ITS Help Desk has moved to the 3rd floor of the library. ITS/computer help, along with service & repair of your personally-owned computers, is now located in room 301 in the Library (The Thorpe Center). Instructional technology, technology training, and classroom support will remain in 301. The ITS Help Desk number stays the same: x3900.
• The Library Services Desk (formerly known as the Circulation Desk) is now the single service point on the entry level. All library services, including research support and basic circulation functions, can be found at this desk. This desk, along with poster printing, R25 reservations, and laptop and media equipment check-out, will be managed by Katy Ritter. The phone number for this desk has changed to x3350 (previously x3053). The previous Circulation Services Manager phone number, x3224, will no longer be in service. Please call Katy Ritter at x3172 for questions.
• Tony Heaton has moved to room 070 but will continue to manage all of our ILL, Document Delivery, course packet requests along with other collection-related responsibilities. His phone is x1040.

Office Moves

• Karen Schmidt has moved to room 117 (previously in room 201A). Her phone number remains x3834.
• Marcia Thomas has moved to room 114 (previously in room 117). Her phone number remains x3808.
• Katy Ritter has moved to the Library Services Desk (previously in room 201). Her phone number remains x3172.
• Tony Heaton has moved to room 070 (previously at the Library Services Desk). His phone number has changed to x1040.
• Kate Browne has moved to room 301B (previously in room 301D). Her phone number remains x3890.
• Lisa Caughron has moved to room 301C (previously in room 133). Her phone number remains x3840.

Project Rooms

Our new configuration has provided us with the opportunity to add two additional Project Rooms for student, faculty and staff to use for group projects and meetings. These rooms will be equipped with computers, projection capabilities and webcams. In addition, some of the rooms will have DVD players and phones available for any audio needs. The Project Rooms will be located in rooms; 130, 133, 134, 201A, 201B, 201D and 214.

In August, there will be a system in place which will allow you to book these rooms online through our website. Our library website will have details regarding use of this system, beginning in August.

The Ames Library web page has the new numbers posted and is the best source of information:

https://www.iwu.edu/library/information/fac-staff.html

On Friday, May 8, Stella Ting-Toomey from California State University, Fullerton will be on campus to present and lead discussions on intercultural communication. Please see below for descriptions of the two sessions and access to related reading materials.

Ting-Toomey’s visit is sponsored by the Mellon Center, International Office, and Office of the Provost. Please direct any questions to Associate Dean of Curricular and Faculty Development Lynda Duke or Director of the International Office Stacey Shimizu.

Morning General Session
Open to staff and faculty
10-11 a.m., Beckman Auditorium, The Ames Library

Understanding the Culture Shock Experience and Communication Style Patterns of International Students on Campus

This general session will introduce the key concepts related to the roller-coaster culture shock experience of international students in adjusting to the U.S. campus. Factors that shape the culture shock experience and the potential communication gaps among the international students, faculty, and staff will be highlighted. Suggestions for managing the culture shock experience of international students productively will be offered.

Afternoon Faculty Workshop Session
1-2:30 p.m., 201 State Farm Hall
(Please RSVP to melncntr@iwu.edu by Wednesday, May 6 if you plan to attend)

Facilitating the Intercultural Adjustment Process of International Students with Enhanced Communication Style Strategies and Practices

This faculty workshop will examine the underlying cultural values that shape potential communication style differences in international students in the classroom. Interactive exercises will be used to deepen awareness, empathy, knowledge, and skill sets in faculty-international student interaction. Recommended practices for serving international students with enhanced communication competencies will be provided.

Suggested reading materials (3 chapters, listed below) areavailable on Moodle:

– Bennett, J. M., & Bennett, M. J. (2004). “Developing Intercultural Sensitivity: An Integrative Approach to Global and Domestic Diversity.” In D. Landis, J. Bennett, & M. Bennett (Eds.), Handbook of Intercultural Training (3rd ed.). Thousand Oaks, CA: Sage Publications.
– Ting-Toomey, S., & Chung, L. (2012). “What Is the Connection Between Verbal Communication and Culture?” Understanding Intercultural Communication (2nd ed.). New York: Oxford University Press.
– Ting-Toomey, S., & Chung, L. (2012). “What Are the Ways to Communicate Nonverbally Across Cultures?” Understanding Intercultural Communication (2nd ed.). New York: Oxford University Press.

In addition, the Handbook of Intercultural Trainingand Understanding Intercultural Communication are both available on reserve in The Ames Library.