Password Assistance

August 3rd, 2015 by

We are working with the campus community to resolve any login issues associated with our recent system changes.

Here are some suggestions to successfully create to a new password –

  • You must know your current password – Please contact the ITS Help Desk at or at 309.556.3900, if you do not know your current password
  • Follow the new password criteria –
    • The password must be at least 9 characters long – A longer password is more secure
    • The password must contain one uppercase and one lower case letter
    • The password must contain at least one number
    • A symbol helps improve password security &, *, !, @, #, $, %, ^
    • Many dictionary words and commonly used password terms are rejected
    • Parts of your name or are rejected
    • Change your password here –
  • If you are not successful on the first try creating a password, keep trying until you receive the successfully changed message


Accessing the University Home Page on Campus

July 29th, 2015 by

The move to a new authentication system went very well considering the complexity of the project.  We are still working with the campus community to resolve any login issues they may be having.

One unforeseen issue being reported is that the way we access the University home page on campus changed a little.

Before the changes on July 15th, you could enter in a web browser to accesss the University Home Page.  Since the change must be used on campus to access the home page.

We are sorry for any confusion this may be causing.

Important IWU Account Information

July 17th, 2015 by

Dear IWU Faculty, Staff, Students, Alumni, Retirees, Organizations, and other IWU Account Holders,

Information Technology Services is making some important changes to campus systems the week of July 20th to protect your online security as well as the security of Illinois Wesleyan University systems.

Every week reports of data breaches are in the news, and we are working to improve passwords used to access IWU systems, the way our systems work together, and allow for future system enhancements.

Starting today we are asking everyone to change their IWU password used to access email, wireless, and MyIWU. Your current password will stop working on the evening of July 22.

Please click here to access the IWU password change site. Change your password to comply with the new password rules:

  • Your password must be at least 9 characters.
  • Your password must include at least one number, at least one uppercase, and at least one lowercase letter.
  • To improve the password strength, we highly recommend including symbols or special characters (e.g. &,@,$,?).
  • Your password cannot contain your netid, your first name, or last name.

Once your password is changed you will need to enter your new password on your computers and mobile devices to access wireless, email, calendars, MyIWU, and other web-based IWU services.

We know these types of changes are not popular, but a password update will only take a few minutes. The changes are vital in protecting your online identity and the data stored on IWU systems.

Thank you for working with us to improve online security! Know that IWU Information Technology Services will never ask you to provide us with your username and password combination outside an official IWU login page for any reason. You are the only person who should know your username and password combination.  Only enter your IWU login credentials on IWU sites such as MyIWU,, or on devices you use to access the IWU wireless network.

As always, if you would like to verify that this is a legitimate IWU ITS request, or if you have any questions, please call the ITS Helpdesk at 309-556-3900, or call me at 309-556-3017.

Thank you,
Trey Short
Assistant Provost and Chief Technology Officer

MyIWU Service Disruption for Maintenance

June 17th, 2015 by

MyIWU will be down briefly each day from 12:15 – 12:45pm on Wednesday, June 17 – Friday, June 19.

Please contact Help@Ames at 556-3900 if you have any questions or concerns.

Gmail Service Disruption

June 9th, 2015 by

Slow email delivery is being reported across campus.  Google is aware of the problem.

Time Description
6/9/15, 1:33 PM
We’re investigating reports of an issue with Gmail. We will provide more information shortly.
Users will notice email delivery delays affecting both inbound and outbound messages.


Status: No Issues
The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
All affected messages have now been correctly processed.June 9, 2015 12:41:00 PM PDT

Internet Maintenance May 8th

May 1st, 2015 by

We received the following notice from our Internet Service Provider –

CIRBN will be performing maintenance on 3 switches in Bloomington, IL, 8 May between 12:01-2A.M.. During this time, customers may experience a brief service outage. Thank you for your patience.

Internet Service Maintenance – April 11th

April 8th, 2015 by

We received the following note from our Internet provider regarding a possible service disruption on April 11th –

CIRBN will be performing maintenance on one network switch in Bloomington/Normal, IL, 11 April between 12:01-2A.M.. During this time, a very small subset of our customers may experience a brief service outage. Thank you for your patience.

Google Reporting GMail Service Interuptions

March 30th, 2015 by

Google is reporting a problem with GMail. The affected users are able to access Gmail, but are seeing error messages and/or other unexpected behavior.

Know that Google is working to resolve the issue if you are experiencing problems with your Gmail account.

**** Update – 3/30/2015 – 12:15pm ****
Google reports that the problem is resolved and apologizes for any inconvenience the service disruption may have caused.



Internet Service Interruption Early 3/28/2015

March 27th, 2015 by

The Central Illinois Regional Broadband Network (CIRBN), our Internet service provider, is servicing some equipment that will disrupt our connection to the Internet on Saturday, 3/28/2015, between 12:00am-2:00am.

The interruption is taking place to repair and improve equipment that supports Internet service to IWU and the local community.  We apologize for any inconvenience the outage may cause.

Phone System Emergency Service 3/23/2015

March 23rd, 2015 by

A backup hard drive failed on one of the phone system servers that support analog phone lines for half of the campus.  The analog phone lines support fire alarms and hallway phone in residence halls.  The hard drive is being replaced at 9:00am to restore redundancy to the system.

A failing battery in the Uninterruptible Power Supply is also being replaced at the same time that supports the server as well.


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