IWU receives Customer Innovation Momentum Award from Mitel

September 18th, 2014 by

• Illinois Wesleyan received a Customer Innovation Momentum Award from Mitel. The award represents innovative business solutions and celebrates “thought leaders (who) set an excellent example for the industry.”

IWU was recognized for its excellent work and the strong collaboration with Citizens Telecom Services Company LLC (a subsidiary Frontier Communications) during the implementation of the Mitel Voice Over Internet Protocol (VOIP) phone system. The honor is due to Telecommunications Systems Specialist Linda Biehl‘s work with Frontier and Mitel and the work of the Network Services Group that includes Chris Rutledge – Director of Network Services, Michael Zehr – System Administrator, Kerri McKeown – Systems Administrator, and Sean Hunter – Network Administrator.

 

Yet Another Phishing Scheme – 9/3/2014

September 3rd, 2014 by

Many people are reporting that they received a message with the following subject –  ILLINIOS WESLEYAN UNIVERSITY IMPORTANT NOTICE.

An important notice from ITS is that  IWU Information Technology Services will never request your user name and password combination.  The only place you would privately reset your password is on the IWU password change page.

NOTICE that Illinois is spelled incorrectly in the subject line

NOTICE that the return address is not an @iwu.edu email address

NOTICE the attachment has grammatical and typographical errors…

IWU ITS will never ask you to send or forward your email address/password combination to anyone inside or outside of Information Technology Services.  Please mark this type of message as spam and delete this type of message.  If you responded to this or any other request, please change your password as soon as possible.  Please call the Help@Ames Desk at 309-556-3900 with any questions or concerns regarding your username and password.

Thank you, Trey

Phishing Scheme

July 30th, 2014 by

I want to emphasize again that IWU Information Technology Services will never request your user name and password combination.  The only place you would privately reset your password is on the IWU password change page.  Here is the latest example of something we would not do.  Notice the reply-to address is not an @iwu email address, we do not call our email system webmail, we do not have an “information department”, and again, we would never ask you to send or forward your email address/password combination to anyone inside or outside of Information Technology Services.  Please mark this type of message as spam or delete this type of message.  If you responded to this or any other request like the example below, please change your password as soon as possible.  Please call the Help@Ames Desk at 309-556-3900 with any questions or concerns regarding your username and password.  Thank you, Trey

From: “Illinois Wesleyan University” <noreply@iwu.edu>
Date: July 30, 2014 at 7:38:14 AM CDT
To: undisclosed-recipients:;
Subject: Update
Reply-To: webtechdept@googlemail.com

Dear webmail portal users

Please note that maintenance will take place on the webmail this
Thursday,JULY 31st  from 1:00am until 4:00am. During the maintenance, the
information department will deactivate your password.

You are requested to forward your (username) (password) to the webmaster
if you wish to continue with your current password. Forward your
(username) (password) to : webtechdept@googlemail.com

Thank you.
Information Technology Department

New IWU Website Launch

July 23rd, 2014 by

This morning a new University website launched. The new responsively designed site (for better tablet and smartphone viewing) is more visual than the previous site, includes more video and improved site navigation.

The nearly two-year long website redesign project was a collaboration between the Office of Communications, Information Technology Services, and the campus-wide Web Advisory Group.

Those in ITS who played key roles in the project  include Curtis Kelch – ITS Project Lead, Michael Gorman – Design and Programming, and Rick Lindquist – faculty/staff training and site conversion.  Their dedication and work on this project has been outstanding!  Countless hours were spent on the redesign project by these ITS Staff members and their colleagues in Communications and those serving on the Web Advisory Group.  Congratulations on outstanding work and a successful “go live”!

There is still  work to do over the next several weeks towards subtle design changes and content improvements.  If you notice any technical or content issues please notify the team working on the website redesign  project at webedit@iwu.edu.

 

Planned Internet Outage 7/3/2014

July 2nd, 2014 by

CIRBN, our Internet Service provider will be performing emergency maintenance on one network switch in Bloomington/Normal, IL on Thursday July 3rd between 5-6A.M.. During this time, a small subset of CIRBN customers may experience a brief Internet service outage.




Phone System Upgrade – June 12, 2014

June 11th, 2014 by

A necessary software upgrade to the campus phone system is scheduled for June 12, 2014, between 4:00pm-5:00pm.  There will be a 5-10 minute interruption to office phone service while the upgrade is applied and the system reboots. 

Thank you for your understanding as ITS works to maintain and improve campus technology services.

Summer Activities

May 30th, 2014 by

As we begin our summer activities, including campus power outages, vacations, and adjusted schedules, please remember to be kind to your office computer and perform a shut down before leaving for an extended time, or in preparation for a planned power outage in your building. Several buildings will be observing power outages next Monday and Tuesday, so a planned shut down on Friday at the close of business is highly recommended.

Please let us know if you have any questions, concerns or issues that we may help resolve by contacting us at 556-3900 or logging a request for support at help.iwu.edu

Your colleagues in IT Services wish each of you a productive and enjoyable summer.

Thank you for your continued support!

Secure Passwords

May 19th, 2014 by

Passwords are an important part of individual online security as well as campus system security.  Strong passwords that are at least 8 characters long and contain combinations of upper case letters, lower case  letters, numbers, and symbols make it more difficult for those trying to gain access to an account to do so.  Pass phrases that incorporate letter/number/symbol combinations are also a very secure way to protect an account from being compromised.

Please take a minute to visit http://passchange.iwu.edu to test your password strength.  If your password falls below the 100% threshold, it is time to create a stronger password.

Taking a bit of time now will reduce the chance of having your account locked upon being compromised.  Strong passwords also protect the campus systems that we all work with and depend on every day.

 

 

 

Files Server Service Interruption – UPDATE

May 2nd, 2014 by

The server FILES is back in operation as of 10:30am, 5/6/2014.  The downtime was extended due to the data restoration process.  Thank you to Michael Zehr for his time and expertise towards the rebuild and recovery process.   The server named Files is temporarily out of service due to a hardware problem.  The support company has been contacted to repair the server. We are sorry for any inconvenience this outage is causing and are working to restore service as quickly as possible. Thank you

MyIWU Emergency Maintenance 4/24/2014

April 24th, 2014 by

Due to unexpected database connection issues, ITS will be bringing MyIWU down briefly for maintenance. Access to MyIWU will be interrupted between 12:15 – 12:30pm today, April 24.

We hope to solve a login problem to MyIWU many are experiencing.  Please contact Help@Ames online or by phone 556-3900 if you have any concerns. Thanks for your patience with this issue.

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