Change Passwords Due to Heartbleed Encryption Bug

April 11th, 2014 by

A flaw was found in software that many companies use to make accessing online accounts private.  The vulnerability called Heartbleed is currently being corrected around the world.
The good news is that IWU systems were not vulnerable to the recently discovered Heartbleed flaw, but some external services we partner with such as Google, and services many of us have come to rely on, were affected.

It is highly recommended that online account passwords be changed once an affected company has updated their software and updated their security certificates.

It is important to change passwords for the following services as soon as possible -

  • Google, YouTube and Gmail
  • Facebook
  • Yahoo, Yahoo Mail, Tumblr, Flickr
  • Wikipedia
  • Dropbox

Please see the links below that provide more information on what services were affected by the security flaw along with recommendations on changing passwords.


New Cell Phone Law / Campus Voice Mail from Off Campus

December 5th, 2013 by

New Cell Phone Law -
Governor Pat Quinn signed a law that prohibits drivers from using all hand-held cell phones while driving. The law goes into effect January 1, 2014 and carries a $75 fine for the first offense, with a $25 increase for subsequent offenses up to a maximum of $150.

Though drivers cannot use hand-held cell phones, they are still able to use their cell phones with hands-free technology such as Bluetooth.  

Texting while driving has already been banned in the entire state of Illinois, and drivers caught texting while driving will receive citations and fines.


Access voice mail from off campus - 
To Access your voice mail from off campus

  • Dial - 309-556-3499.
  • Enter your 4 digit extension when prompted
  • Press the  *  key during your greeting
  • Enter your voice mail password when prompted
Press the 7 Key (P) to play your messages
Press the 3 Key (D) to delete a message
The  *  key  jumps backwards through a message quickly
The  #  key jumps forward through a message quickly


Data Center Upgrades Over Thanksgiving Break

November 26th, 2013 by

Information Technology Services is upgrading Data Center equipment over the the Thanksgiving break.

  • The work will take place on Saturday, November 30th, between the hours of 2:00am-7:00am.

  • Many network related services will experience interruption during the service window. Please schedule any work you may be doing over the holiday break around the service window.

Thank you for your patience as ITS works to improve services for the campus community.


Cable TV Service Interruption

November 19th, 2013 by

The campus cable TV system is not functioning properly after Sunday’s storm.  The problem was reported to ITS 11/18/2013 at 8:00pm.  ITS staff investigated and were able to restore the major network channels around 8:30pm.  The cable provider was contacted and a service call to campus is scheduled for 11/19.

We are sorry for the inconvenience.


Internet Outage 9/30/2013

September 30th, 2013 by

Central Illinois Regional Broadband Network (CIRBN), our main Internet Service Provider, had a fiber optic cable cut that interrupted Internet service for all of it’s Central Illinois customers this morning at 10:30am.  Network Services was able to re-route traffic to provide Internet service through our secondary provider Sprint around 2:00pm.  The current service is more limited in bandwidth, but does allow access to Moodle, email, etc.

With every outage brings a better understanding of how we can improve service delivery to our campus community.  We are exploring more redundant services that would reduce downtime due to unforeseen problems such as hardware failure, power interruptions, a backhoe as in this case, etc.



Changes to Fax Machine Use – Dialing Off Campus

September 26th, 2013 by

During the week of September 30-Oct 4, Telecommunications is moving campus FAX machine numbers to the new phone system.  The number to access an outside line to send a FAX off campus will change from 9 to 7.

Due to the number of phone lines to convert, the change will happen gradually throughout the week.

  • If a FAX fails when using 9 to access an outside extension, change the first number dialed to 7 to access an outside extension.
  • By the end of next week all FAX lines will be moved to the new phone system and 7 will be the permanent number used to access an outside line.
Thank you for your patience as we work to improve services to the campus community!


Google Apps Service Interruption – 9/23/2013

September 23rd, 2013 by

Google is experiencing some service interruptions with Google Apps including GMail and Presentations.  See the Google Apps Status Dashboard for details.

Internet Connection Maintenance 9/21/2013

September 19th, 2013 by

From our Internet Provider CIRBN – We have a secondary Internet connection via Sprint, so we will not experience an Internet outage during the CIRBN maintenance window.

This is a notification to alert you about scheduled maintenance that will affect your CIRBN connection for a short amount of time:

Start time: 12:00 am central 09/21/2013
End time: 4:00 am central 09/21/2013

Expected Outage/Downtime: 45 minutes total; one outage of 30 minutes and a second outage of 15 minutes 

The purpose of this maintenance is: upstream provider is applying software module upgrades on code running on their core and edge routers.

During this maintenance window, you will experience a brief interruption in Internet service while the maintenance activities are completed. The interruption of service is expected to last 45 minutes, however, due to the complexity of the work it may last longer.

We will closely monitor the work and will do everything possible to minimize any inconvenience to you.

Passwords and Phishing Schemes

September 5th, 2013 by

Information Technology Services is receiving reports from Google concerning compromised email accounts (due to weak passwords that have been hacked), as well as reports of phishing schemes being received via email within the campus community.

Strong secure passwords are very important.  Use the password strength indicator as a guide at to create and set a secure password.

  • Know that Information Technology Services will never request your user name and password combination via email for any reason (many phishing schemes falsely claim your email quota has been reached and your email account will be shut down if you do not respond with your username and password).
  • Disregard or mark as spam any email phishing schemes that request your username, password, or personal information.
  • Always keep your username and password private and secure and do not share your NetID/Password combination with anyone.

If you do happen to reply to a phishing scheme, or feel your account has been compromised, it is important to secure your account by changing your password immediately.
To change your IWU password -

If you have any questions please call the Help@Ames Desk at #309-556-3900

A Thank You to Information Technology Services Personnel

August 23rd, 2013 by

This morning at the All Faculty & Staff breakfast President Wilson praised Information Technology Services and all the great work that took place this summer.

I want to publicly thank those working in ITS for their outstanding service and dedication not only this summer, but throughout the year.  The ITS Staff deserve the credit for such a productive and successful summer.

A Sincere Thank You to -

Roy Bailey                   Tina Keller                        Patrick McLane
Linda Biehl                  Michael Gorman              Tom Olsen
Elaine Boris                 Sean Hunter                     Chris Rutledge
Lisa Caughron            Rick Lindquist                  Michael Zehr
Chris Gardner             Ray Martinez                    Pat Zehr
Curtis Kelch                 Kerri McKeown                Students-Elliot, Kelcey, Kyley & Noah, and Trey F.

The work was mental, physical, and at times emotional, involving detailed planning, teamwork and dedication.  The University is fortunate to have this group of people sharing their talents with the campus community!

A partial list of 2013 summer projects - 
State Farm Hall Technology planning and implementation
The completion of The Gate apartments
The Dugout renovation project
Office moves all across campus
The VOIP project
The Campus Network Project – Ubiquitous Wireless and Electronics Upgrades
The Parent Portal work with go live scheduled this month
The Hiring of a DBA
ERP enhancements with third party products
Ellucian Action Planning
Help@ Ames planning and operations
Planning/purchasing and deployment of faculty/lab computer equipment and software across campus
Website redesign planing and work
MyIWU upgrade
Database and reporting improvements

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