Internet Service Interruption Early 3/28/2015

March 27th, 2015 by

The Central Illinois Regional Broadband Network (CIRBN), our Internet service provider, is servicing some equipment that will disrupt our connection to the Internet on Saturday, 3/28/2015, between 12:00am-2:00am.

The interruption is taking place to repair and improve equipment that supports Internet service to IWU and the local community.  We apologize for any inconvenience the outage may cause.

Phone System Emergency Service 3/23/2015

March 23rd, 2015 by

A backup hard drive failed on one of the phone system servers that support analog phone lines for half of the campus.  The analog phone lines support fire alarms and hallway phone in residence halls.  The hard drive is being replaced at 9:00am to restore redundancy to the system.

A failing battery in the Uninterruptible Power Supply is also being replaced at the same time that supports the server as well. being retired

March 5th, 2015 by

Dear user,

As mentioned in last weeks Tech Thursday email, on 3/9/2015, Illinois Wesleyan University will be permanently disabling the server, and retiring all of the email accounts.  After 3/9/2015, any email sent to accounts will be returned to the sender.

The removal of the titan accounts should result in a drastic reduction of spam your account receives.  This will also ensure all mail delivered to will pass through Google’s SPAM filters before delivery.

If you are still receiving valid email at your @titan email address, please notify those contacts to begin sending email to your account prior to 3/9/2015.

Please contace the IT Helpdesk at 309-556-3900 or via email at

New server

December 22nd, 2014 by

On Tuesday, December 23, ITS will be moving the services offered on from a very old server to a new one. With this transition, the services will operate more efficiently, the operating system will be more secure, and we will be able to take better advantage of backup, virtualization, and other systems we’ve put in place for our other servers in recent years.

After the transition, people using SFTP or SSH to save files or access may be warned of SSH fingerprint errors. This is expected. We recommend that you replace the old fingerprint with the new one to avoid seeing that warning every time you connect in the future.

Our goal is to minimize the number of negatively impacted users, but with a transition of this magnitude, there may be some unforeseen consequences. If you notice anything wrong after the transition, file a support ticket through the new Help@Ames ticketing system.

Thank you for your understanding as we work to continually improve the services we offer to the campus!

Server Transition on Monday – 12/22/2014

December 19th, 2014 by
In an effort to keep all of our servers running smoothly, ITS is moving the main Illinois Wesleyan website to a new server on Monday. During the transition, website visitors won’t notice that anything is going on; we will be switching to our normal failover server before we take the old server offline.
While all of this is going on, we recommend that you do not update any web pages published through OmniUpdate. While visitors won’t notice that they’re being bounced around between three servers throughout the day, OmniUpdate certainly will – and we can’t guarantee that any pages you publish will end up on the correct server once the server transition is complete.
We plan to start the process around 8:00 AM on Monday and you’ll be safe to publish again by 8:00 AM Tuesday. If this timeline changes significantly OmniUpdate users will be notified via email.
Happy Holidays!

Pfeiffer Hall Network Interruption

December 1st, 2014 by

A problem with the heating and cooling system in Pfeiffer Hall on Sunday, November 30, 2014, resulted in water damage to network equipment.  The data closet that houses the network equipment is being dried out, and the network equipment and wiring is being evaluated.  Replacement equipment will be installed as soon as possible to restore wired and wireless network service the building.

Pizza Hut Malware

November 11th, 2014 by

Reports are circulating that a new malware threat is making rounds in the form of a free Pizza Hut pizza campaign.  The message looks like the image below.  Clicking on the Get a Free Pizza Coupon button downloads a Windows Zip File to your computer that contains the malicious malware.

If you are the recipient of this tasty offer – just delete it.

No Free Pizza - just malware

MyIWU Service Interruption

November 5th, 2014 by

The MyIWU service was unavailable this morning due to a software bug that kept the MyIWU service from running.  Staff from Web Services and Network Services worked through system recovery with the support desk of Ellucian, the company that makes the MyIWU portal software.

Today’s outage was particularly stressful being a registration day.  The Registrar’s Office made adjustments to todays registration schedule.

  • Students who registered at 7:50, 8:50, and 9:50 am are now able to register for classes. Students in the remaining groups today (10:50, 12:50, 1:50, and 2:50) will still register at their new times tomorrow (Thursday, November 6). Students should check my.iwu for their correct registration time.

While we work to keep all services running as smoothly as possible, problems do occur with these complicated systems.  We apologize for the stress the MyIWU outage caused for everyone today.  Thank you to Web Services and Network Services for working under pressure to restore service as quickly as possible.




Wait to Install Apple’s New Operating System Yosemite

October 21st, 2014 by

Apple released a new operating system called Yosemite – Apple OS 10.10 this past week.  Reports from early adopters indicate problems with connecting to wireless networks.  ITS recommends waiting until Wi-Fi connectivity issues are addressed by Apple before upgrading to the new operating system.


CryptoWall Ransomeware Information

October 13th, 2014 by

Cryptowall is a file-encrytping ransomeware program that targets those using computers running Microsoft Windows.  The malicious malware encrypts data files on a computer so they can no long be opened.  The application also encrypts any files on a mapped drive (think Files or DBShare, and Dropbox folders), and makes these files unusable as well.  There are not many options to recover the data.  Pay a increasing ransom to the creators of the ransomware that begins at $500, and increases over time, or restore data files from a backup.

So how does a computer get infected with Cryptowall?

  • You visit a website and click on an ad that contains the CryptoWall payload
    • you click on the ad, a file is downloaded to your computer looking like it part of the ad, but the file is actually an executable (.exe) file that contains the malware
    • Once a person double clicks the downloaded file, the malicious program starts encrypting all of the data files on your computer and any mapped drives
  • Through an email attachment
    • A file that typically looks like a .pdf file is sent as an attachment
    • The attachment is opened and begins encrypting all of the data files on your computer and any mapped drive

CryptoWall is nasty!

  • Be careful when visiting websites and clicking on ads within a site
  • Be mindful when opening email attachments.  If you are unsure of the sender, do not open the attachement
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