IT Services Briefing for June

I had originally planned to offer a live Zoom briefing on IT projects in mid-June but there are a few interesting and important things that are oh-so-close but not quite ready to discuss. I’ll offer another live briefing later this summer, but in the meantime here are a few key items of note:

  • Ray Martinez has left IWU for a new career opportunity. This departure will directly impact our ability to deliver IT support services in a timely manner. Please do request help via our ticketing system ( but please make those requests as early as possible.
  • A new login page will start appearing for campus services this summer:
  • IT staff will be conducting an inventory of campus IT equipment during the week of June 21. We may be visiting your building and love to say hello, but please enter IT support requests via our ticketing system ( rather than stopping us as we walk past. We have a lot of equipment to catalog and will be pressed for time.
  • Moodle courses for Fall are now available (
    • Fall courses are currently sorted just below the Summer term. This will be reversed once Summer term closes.
  • We’ve received many requests for highly individualized Moodle support and will do our best to assist you. Submit your IT support requests via our ticketing system ( There are also a few resources already established for your use:
    • All IWU teachers have access to two training modules within Moodle: Moodle Basics and Advanced Usage of Moodle. These are a key resource for Moodle teachers. If your screen is crowded with too many courses to find these, I recommend using the search bar.
    • All IWU teachers have access to the CETAL Moodle page, filled with faculty development resources.
    • All IWU learners have access to Learner Orientation within Moodle.
    • Moodle HQ has provided a lovely set of YouTube videos covering the basics of our version (


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