{"id":932,"date":"2012-05-08T08:35:35","date_gmt":"2012-05-08T13:35:35","guid":{"rendered":"https:\/\/blogs.iwu.edu\/factrack\/?p=932"},"modified":"2025-05-30T11:41:47","modified_gmt":"2025-05-30T16:41:47","slug":"doing-business-internationally","status":"publish","type":"post","link":"https:\/\/blogs.iwu.edu\/factrack\/2012\/05\/08\/doing-business-internationally\/","title":{"rendered":"Business Lore from Bangalore"},"content":{"rendered":"<p>I think we got a pretty good feel today of what it\u2019s like to conduct business internationally.\u00a0 Our wake up call was at 4 am, so that we could be on the bus by 5 am to be at the airport at 6 am to take the 2 \u00bd hour flight to Bangalore to take a 1+ hour bus ride to Infosys for a tour of the facility and a presentation on the nature of the IT industry in the heartland of the IT industry in India\u2026.just like real business people do.<\/p>\n<p><a href=\"https:\/\/blogs.iwu.edu\/factrack\/files\/2012\/05\/infosys.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-5956\" src=\"https:\/\/blogs.iwu.edu\/factrack\/files\/2012\/05\/infosys.jpg\" alt=\"\" width=\"250\" height=\"334\" \/><\/a>The Infosys campus is one of those \u201cislands of excellence in a sea of chaos\u201d that one reads about in India.\u00a0 Going through security, one enters a campus that now contains 50 buildings, with 25,000 young people (the average age is 26, and the standard deviation appears to be +\/- 2).\u00a0 The company hires\u00a0 around 25,000 well-educated employees a year, and offers training for 13,000 at a time on the 100 acre Mysore campus)<\/p>\n<p>Although there are 140,000 employees in 64 countries, the bulk of the top-end work, I believe, is done in Mysore.\u00a0 Though Infosys started in Business Process Outsourcing (it used to be call center), it has, like many of the Indian backroom companies, moved up the value chain. The man who spoke to us is part of a project team working with Boeing to develop lighter and fuel-efficient airplanes.<\/p>\n<p>The campus is one of the most pleasant places in the work world; as they <a href=\"https:\/\/blogs.iwu.edu\/factrack\/files\/2012\/05\/P5070198.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-5968\" src=\"https:\/\/blogs.iwu.edu\/factrack\/files\/2012\/05\/P5070198.jpg\" alt=\"\" width=\"200\" height=\"151\" \/><\/a>explained, the facilities are geared toward a younger generation, but the buildings and setting are definitely world class.\u00a0 The company started with 7 men and a total of $250 in Pune (a city north of here), and gravitated to Bangalore because of its reputation as a center of scientific research, partly because in the Raj days it was one of the major air force encampments.\u00a0 That led to aerospace research,\u00a0 (a favorable state government helped), and as a result, most major multinationals, including the Indian ones, have some presence in Bangalore, usually in a gated community, many in the Electronic City (as is Infosys).<\/p>\n<p>When I asked about Corporate Social Responsibility, I got an interesting answer: the company has attempted to make itself sustainable (the recycled <a href=\"https:\/\/blogs.iwu.edu\/factrack\/files\/2012\/05\/P5070199.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-8723 size-full\" src=\"https:\/\/blogs.iwu.edu\/factrack\/files\/2012\/05\/P5070199.jpg\" alt=\"\" width=\"200\" height=\"150\" \/><\/a>river through it is the only place in India I\u2019ve seen where I\u2019d consider canoeing\u2014or even touching!), with green buildings.\u00a0 It has also turned that focus into a for-profit unit, advising other countries on how they might handle the challenges of limited resources on a frail planet.<\/p>\n<p>Perhaps the most impressive feature was not just the rich culture we saw, but the confidence Infosys employees have in the future of India and their company. \u00a0The company pioneered the Global Delivery Model, which was based on taking work to the location where it could be done best\u2014most cheaply and most efficiently, and has become a 10$ b company. One of the founders of the company, Nandan Nilekani, you may recall from Friedman, &#8220;The World is Flat.&#8221;\u00a0 It was in Nilekani\u2019s office that Friedman developed the idea that the world could be flat.\u00a0 It\u2019s also a measure of the \u201cIndia Way\u201d that Nilekani, retired from the company, is heading up India\u2019s efforts to create a unique identification system.<\/p>\n<p>Although it was nice to have the rigor of doing international business (flying somewhere and getting off the plane and doing business), it was nice when we got the hotel around 5 p.m. and were able to have the night off. As I tell my students, they ought to admire people who do this regularly.\u00a0 Now they know why.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I think we got a pretty good feel today of what it\u2019s like to conduct business internationally.\u00a0 Our wake up call was at 4 am, so that we could be on the bus by 5 am to be at the airport at 6 am to take the 2 \u00bd hour flight to Bangalore to take &hellip; <a href=\"https:\/\/blogs.iwu.edu\/factrack\/2012\/05\/08\/doing-business-internationally\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Business Lore from Bangalore&#8221;<\/span><\/a><\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":["post-932","post","type-post","status-publish","format-standard","hentry","category-mayterm-india"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/blogs.iwu.edu\/factrack\/wp-json\/wp\/v2\/posts\/932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.iwu.edu\/factrack\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.iwu.edu\/factrack\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.iwu.edu\/factrack\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.iwu.edu\/factrack\/wp-json\/wp\/v2\/comments?post=932"}],"version-history":[{"count":8,"href":"https:\/\/blogs.iwu.edu\/factrack\/wp-json\/wp\/v2\/posts\/932\/revisions"}],"predecessor-version":[{"id":9091,"href":"https:\/\/blogs.iwu.edu\/factrack\/wp-json\/wp\/v2\/posts\/932\/revisions\/9091"}],"wp:attachment":[{"href":"https:\/\/blogs.iwu.edu\/factrack\/wp-json\/wp\/v2\/media?parent=932"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.iwu.edu\/factrack\/wp-json\/wp\/v2\/categories?post=932"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.iwu.edu\/factrack\/wp-json\/wp\/v2\/tags?post=932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}