Karen Zander, RN, MS, CMAC, FAAN, is President and owner of The Center for Case Management. Her pioneering work with clinical case management and CareMap(R) systems, begun at New England Medical Center Hospitals in Boston, is internationally recognized. Hospitals and Health Networks has named her a “Cutting Edge” leader. She is the editor of Managing Outcomes through Collaborative Care, from the American Hospital Publishing Co, and The New Definition newsletter. Ms. Zander holds a BSN from Illinois Wesleyan University, an MS in Psychiatric-Mental Health Nursing from Boston University, post-graduate credits from Massachusetts Institute of Technology, and a Doctorate in Humane Letters (DHL), honoris causa, from Ill. Wesleyan University.

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