Representatives of Information Technology Services will never request your user name and password combination via email for any reason. Disregard any email phishing schemes that request your username, password, or personal information. Always keep your username and password private and secure and do not share your NetID/Password combination with anyone.

If you do happen to reply to a phishing scheme, or feel your account has been compromised, it is important to secure your account by changing your password.  One way to determine if your account has been compromised is to take a look at your Sent Mail folder.  If you notice email being sent from your account that you did not create and send, you need to change your password immediately.

To change your IWU password -

• Go to https://passchange.iwu.edu/   and follow the password change instructions. 

If you have any questions please call the Help@Ames Desk at #309-556-3900.

Google is reporting a service interruption with GMail and Drive, Documents, Presentations, and Spreadsheets this morning.

Here is the latest information from the Google Status Page -

www.google.com/appsstatus

Updates-

On Wednesday, April 11, at 4:30pm, phone system maintenance is taking place to repair a faulty piece of equipment.  One hundred fifty campus phones will experience a 10-15 minute service interruption as the repair takes place.

We apologize for any inconvenience the brief outage may cause as work is done to improve phone service on campus.

Class registration began on Monday, April 1st.

ITS staff are monitoring systems to ensure the registation processes are functioning properly.

The Network Services Group of Information Technology Services has upgraded wireless network service in The Ames Library to improve wireless coverage throughout the building including Beckman Auditorium.  An additional 11 wireless radios were installed over the holiday break taking the number of wireless access points from 8 to 19.

After much planning and preparation, the Network Services Group of ITS replaced the core component of or our campus network over the Thanksgiving Break.  The project not only involved the complex configuration of a new HP core router, but the re-cabling of each fiber optic run to campus buildings, and the re-cabling of each server in the data center.  Chris Rutledge, Kerri McKeown, Michael Zehr, Sean Hunter and student assistant Sunny Ding, did an outstanding job working to improve network services for the campus community.  The core router will support new technologies being brought to campus including VOIP and our 1GB Internet connection scheduled for July of 2013.

Work on the network core replacement. Pictured are Chris Rutledge, Kerri Mckeown, and student assistant Sunny Ding.

Banner Self Service is unavailable at the current time. Ellucian and ITS staff are working to correct the problem. MyIWU will be down over the lunch hour today, 10/30/2012, as recovery efforts take place.  We are working to correct the problem as quickly as possible and apologize for the service interruption.

An upgrade to Banner is being applied between 5:00am – 7:00am on Tuesday, September 11th.  Access to Banner will not be available durning this time.

Thank you,

ITS

Dear Colleagues,

Many IWU organizations have unique e-mail accounts that we call “org accounts”. These accounts have traditionally been located on a server called “orgmail.iwu.edu” but are now being moved to Google, just as our individual mail accounts moved last year. This will help reduce cost, improve services and increase storage space.

In an effort to continue streamlining our email system, Information Technology Services (ITS) is  moving organizational (Org) accounts to Gmail on Wednesday, August 13.  No mail will be lost during this transition, but some old mail may resurface.

E-mail programs which currently point to organizational accounts will need to be updated to point to the Google servers. Users must first log into Gmail using the organization account at least once in order for desktop clients to work. The settings for accessing the Org accounts will now be identical to the settings for accessing personal accounts. Instructions for the changes needed to various common mail clients may be found at http://www.iwu.edu/its/mail/mail_clients.html.

Following the migration, you will be able to access your Org account via the Gmail web interface by logging in using the Org username/password rather than your personal one.

More information on the transition, as well as new features available to organizational users in the new system, can be found at http://www.iwu.edu/its/mail/org-mail.html

If you have any questions, or experience any difficulties after the transition, please feel free to contact ITS at 309-556-3900, or via email at helpatames@iwu.edu.

Thank You,
Trey Short and the ITS Staff