Comments on Illinois Wesleyan University’s Information Technology: planning and operations
Posted in Operations on Jan 31st, 2008
I’m happy to report that our test of the University’s IWU Alert system went well yesterday. Much thanks to Jeanne Johnson, our Director of Adminstrative Systems, Linda Biehl, our telecommunications coordinator, and Pat Zehr, our systems analyst.
We sent out telephone messages and e-mail as part of the test. For voice messages:
1420 people (nearly 52%) were [...]
Posted in Operations on Jan 28th, 2008
The fire on Sunday morning at the Phi Mu Alpha fraternity affected more than just the Phi Mu Alpha house. It also disrupted the campus network connection for the Sigma Apha Iota (SAI) sorority. SAI was connected via wireless networking to the Phi Mu Alpha house, and from Phi Mu Alpha to Martin Hall. [...]
Posted in Operations on Jan 28th, 2008
IT staff are working with Sungard Higher Ed support to resolve an intermittent problem with the My.IWU portal. For the past several weeks we’ve occasionally encountered a problem that stops access to administrative systems from within the My.IWU portal. This problem seems to occur about once a week or so, sometimes more frequently. When this [...]
Posted in Operations on Jan 21st, 2008
On Wednesday morning, January 30th, beginning at about 10am, we will be conducting a test of “IWU Alert”, the University’s emergency response system. This test will include e-mail messages to all university e-mail accounts, and voice message to telephone numbers listed as IWU Alert emergency call numbers.
If you have not listed your phone number for [...]
Posted in Operations on Jan 16th, 2008
On Thursday, 1/17, at 8:30am staff from the office of Information Technology will be taking the University’s web content management system off-line for maintenance. The web content management system is used by offices to update pages on the University web site. The University web site will continue to function while IT staff perform this work. [...]
Posted in Operations on Jan 11th, 2008
We had a problem with a circuit being overloaded in the data center this afternoon at about 3pm. This power interruption brought down a rack of servers that needed to be restarted. Servers affected included my.iwu, mail, sun, and a few others.
We are restarting and restoring operations as quickly as possible.
Posted in Operations on Jan 10th, 2008
IT staff are working with Sungard to fix a problem with keeping class lists up-to-date in the MyIWU course tools. We will be running maintenance scripts on the MyIWU server to resync class lists with recent add/drop changes. The MyIWU server will remain operational while the scripts are running. This work will take from 15 [...]
Posted in Operations on Jan 7th, 2008
The my.iwu server was down from 12:45 to about 1:05pm today. One of the server’s two power supplies went bad and had to be replaced. Our apologies for the service interruption.
Posted in Operations on Jan 3rd, 2008
Secure wireless networking is now available through-out the Center for Natural Sciences. This is one of the largest buildings on campus. This project required the installation of 21 access points to provide complete coverage for the building. (Secure wireless had previously been available only in the Atrium.) Congratulations to our network manager, Chris Rutledge, for [...]