Comments on Illinois Wesleyan University’s Information Technology: planning and operations
Posted in Operations on Nov 29th, 2007
Some users on campus have reported trouble logging into their desktop e-mail programs. If your e-mail program (Eudora, Thunderbird, etc) is rejecting your password, please try logging in to the MyIWU portal. Logging in to MyIWU will resynchronize your system passwords, and let you log in to your e-mail program. Our staff is working with [...]
Posted in Operations on Nov 28th, 2007
Most of the campus had a power outage today (Wednesday, 11/28) starting at about 3:20pm. This was an unplanned outage from the University’s power provider Ameren. The outage lasted about 1 hour.
I’m pleased to report that our data center’s new Uninterrupted Power Supply system (aka battery backup) performed admirably. There was no server downtime as [...]
Posted in Planning & Assessment on Nov 28th, 2007
Outsourcing e-mail is a topic that came up at our last IT Open Forum on 11/8.
There’s an interesting article on insidehighered.com about how some colleges and universities have begun to outsource their campus e-mail to either Google or Microsoft.
The comments on that article raise some interesting questions about possible problems; however, I’ve already heard two [...]
Posted in Operations on Nov 25th, 2007
We have completed the maintenance work on the My.IWU server. Work began at noon and finished ahead of schedule. All services were back on-line by 1pm.
Thanks for your patience as we work to improve campus technology services.
Posted in Operations on Nov 20th, 2007
The MyIWU portal and campus e-mail will be down for approximately two hours beginning at NOON on SUNDAY, NOVEMBER 25th for system maintenance.
Sungard Higher Ed recommends that we perform this maintenance to address access problems we saw during registration. This work will also address recent problems with the University’s web content management system (LCMS).
While IT [...]
Posted in Operations on Nov 19th, 2007
I’m pleased to announce that we have increased e-mail quotas on @iwu.edu e-mail accounts to 250Megabytes.
This is a result of our recent e-mail server move.
Thanks again, for all your patience as we upgraded the University’s e-mail system.
Posted in Operations on Nov 17th, 2007
At approximately 5:15pm on Saturday 11/17, we completed the move of e-mail to the new server. This was approximately 12 hours ahead of schedule. Thanks to IT staffers Pat Riehecky ‘05, and Chris Rutledge, for their successful move of e-mail to the new mail.iwu.edu server.
All e-mail services are operational on the new server; however we [...]
Posted in Operations on Nov 13th, 2007
On Friday, November 16, starting at 5pm, campus e-mail will be unavailable for up to 36 hours. During this time Information Technology staff will move campus e-mail to a new server with additional capacity. Things you should know about this planned outage:
This down-time will NOT affect campus Internet access, or other campus technology services.
Mail [...]
Posted in Operations on Nov 12th, 2007
We are making progress improving registration system performance. We’ve made a number of changes based on Sungard recommendations, and these changes are helping. We’ve had three registration events, and I can report
The slowness and error messages we’ve seen appear to be software related, rather than hardware. We have made changes to improve hardware performance.
We still [...]
Posted in Operations on Nov 9th, 2007
Services on my.IWU were interrupted twice today. The first was caused by a restart at noon and lasted for about 10 minutes. The second service interruptions started at about 3pm today and lasted approximately 40 minutes.
These interruptions occured as IT staff made configuration changes on the My.IWU server. These configuration changes were recommended by Sungard [...]